> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aeoral.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Claiming Unknown Packages

> Learn how courier partners can claim unassigned or unknown packages on behalf of their customers.

When packages arrive at the warehouse without a prealert or recognizable tracking details, they are flagged as **Unknown**. As a Courier Partner, you can claim these packages on behalf of your customers by providing verification details.

## The Claim Process

To claim an unknown package, you need to navigate to the **Unknown Packages** section in your courier dashboard. Follow these steps:

<Frame>
  <img src="https://mintcdn.com/aeoral-logistics/YmyfG4d-sFlzPjGl/images/image-11.png?fit=max&auto=format&n=YmyfG4d-sFlzPjGl&q=85&s=7c355c83536277775c6c1fe22bcb1fdd" alt="Image" width="1650" height="757" data-path="images/image-11.png" />
</Frame>

1. **Locate the Package:** Find the package your customer is expecting by checking the tracking number, weight, or shipper details.
2. **Initiate Claim:** Click on the package to open the **Claim Package** modal.
   <img src="https://mintcdn.com/aeoral-logistics/YmyfG4d-sFlzPjGl/images/image-13.png?fit=max&auto=format&n=YmyfG4d-sFlzPjGl&q=85&s=f6ae46b81fcb529a47ff157460bdca75" alt="Image" title="Image" className="mx-auto" style={{ width:"40%" }} width="752" height="386" data-path="images/image-13.png" />
3. **Assign Customer:** Enter the customer's ID (e.g., `SKY1001`) to look up and assign the package to the correct account. The system will auto-fill their name.
   <Frame>
     <img src="https://mintcdn.com/aeoral-logistics/YmyfG4d-sFlzPjGl/images/image-14.png?fit=max&auto=format&n=YmyfG4d-sFlzPjGl&q=85&s=b4842faa4a0c44e8e7eb556e3adbb4c6" alt="Image" width="836" height="1132" data-path="images/image-14.png" />
   </Frame>
4. **Select Verification Method:** Choose how you want to prove ownership of the package.
5. **Submit Claim:** Confirm the details and submit. The package will enter a **Pending** status while the warehouse team reviews the claim.

## Verification Methods

To prevent unauthorized claims, you must provide proof of ownership. The system supports two verification methods:

### 1. Tracking Suffix (Recommended)

This is the fastest and most secure way to verify a package claim.

* **How it works:** You must enter the **last 6 digits** of the package's tracking number.
* **Why use it:** The system automatically verifies if the suffix matches the actual tracking number on the package. If it matches, the claim is strongly validated.

### 2. Upload Invoice (Alternative)

If the tracking number is missing or cannot be fully identified, you can upload proof of purchase.

* **How it works:** Upload a clear PDF or image (PNG, JPG) of the customer's invoice or order receipt.
* **Requirements:** The file must clearly show the items and the customer's name. File size must not exceed 5MB.

<Note>
  You only need to provide **one** verification method (Tracking Suffix OR Invoice), not both. The Tracking Suffix method is highly recommended for faster warehouse approval.
</Note>

## After Submitting a Claim

Once you submit a claim:

* A real-time notification is sent to the warehouse staff.
* The package remains in the warehouse until the claim is reviewed.
* If approved, the package is assigned to your courier account and the specified customer, and it becomes available for processing or manifesting.
* If rejected, you will be notified, and the package remains in the "Unknown" pool.