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If a courier partner needs to be temporarily suspended from processing new packages (for example, during billing disputes, warehouse audits, or onboarding), you can place them on a Hold or Pause. When a courier is placed on hold, they cannot see any new packages processed during the hold period, and those packages will not be synced to their system until explicitly released.
This feature is only available to Admins and Warehouse Managers. Couriers cannot modify their own hold status.

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Pausing a Courier

1

Navigate to the Couriers page

Open the sidebar and click on Couriers.
2

Open the Courier Settings

Click on the courier you want to manage to open their Edit Courier drawer.
3

Toggle the Hold Status

Scroll down to the Operational Settings section. Find the Pause Packages (Hold) toggle and switch it on. The status label will change to a red Hold.
4

Save Changes

Click the Save Changes button at the bottom of the drawer.

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Processing Packages During a Hold

Once a courier is paused, the warehouse can continue to process packages as normal using the Scan page. However, any packages assigned to that courier while they are on hold will exhibit the following behaviors:
  • No Immediate Sync: The package is not pushed to the package dispatch queue.
  • Hidden from Courier: The package will not appear in the courier’s shipment view or be accessible via their API.
  • Amber Indicators: On the Scan page and Packages list, the package will show an amber Pause icon instead of the usual green Sync checkmark.

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Releasing Held Packages

When the hold is lifted and you are ready to allow the courier to see and sync their backlogged packages, you must release the holds.

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Releasing Individual Packages

  1. Go to the Packages page.
  2. Locate the held package (look for the amber Pause icon).
  3. Click the three horizontal dots (...) on the right side of the row.
  4. Select Release Hold. The package will immediately be queued for syncing and become visible to the courier.

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Bulk Releasing All Held Packages

If you have many packages to release, you can do it quickly using the bulk action:
  1. Go to the Packages page.
  2. (Optional) Filter the view by the specific courier using the Couriers dropdown.
  3. Click the amber Release All button at the top of the table.
  4. Every held package currently visible on the page will be released and queued for sync instantly.
Couriers are strictly prevented from bypassing the hold feature. Even if they attempt to export data or manually hit the sync API endpoint with specific package IDs, the backend safeguards will block them from accessing held packages.