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When a package arrives at your facility, Shiipp’s Scan page gives you a fast, structured intake flow. If a courier partner has submitted a prealert ahead of time, most fields fill in automatically — so you spend less time typing and more time moving freight.
This guide is for warehouse staff and above. You must be logged in with an account that has at least the Warehouse Staff role to access the Scan page.

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Scanning a Package

1

Navigate to the Scan page

Open the sidebar and click Scan. Keep this tab open while you’re processing inbound freight.
2

Enter the tracking number

Point your barcode scanner at the package label, or type the tracking number manually into the Tracking Number field. If a matching prealert exists in the system, Shiipp automatically fills in:
  • Customer name
  • Shipper / vendor
  • Package description
  • Courier assignment
Review the pre-filled values carefully and adjust anything that doesn’t match the physical package in front of you.
3

Enter the package weight

Type the weight in the Weight (LBS) field. Shiipp calculates and displays the kilogram equivalent in real time — no manual conversion needed.
4

Verify customer and package details

Confirm or update the following fields before saving:
5

Save the package record

Click Save. The package appears immediately in the Packages list and is available for manifest assignment.

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Editing a Package After It’s Logged

You don’t need to open a modal to fix a mistake. Click any cell in the Packages table — weight, tracking number, description, or any other field — and edit it inline. Changes save automatically when you click away.

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Carrier Auto-Detection

Shiipp inspects the tracking number format and attempts to identify the carrier automatically. If the carrier is detected, it populates the courier field for you. Always verify the result, especially for carriers that share similar tracking formats.

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Handling Unknown Packages

If Shiipp can’t match the tracking number to a customer (the User Code field stays blank), the package is flagged as unknown. It is still saved to the system, but it won’t be assignable to a manifest until a customer is linked.
Unknown packages appear in the Exception Alerts panel on the dashboard. Resolve them promptly so packages aren’t held up during manifest building.
Review unknown packages by navigating to the Dashboard and locating the Exception Alerts widget, or by using the sophisticated claiming system.

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The Unknown Package Claiming Process

Shiipp includes a robust claiming workflow to efficiently resolve unknown packages. Couriers can submit claims and verify ownership, while trusted warehouse staff can claim packages on behalf of couriers directly (bypassing the verification step). Throughout the process, background email notifications keep everyone informed. For a complete guide on how this process works, see the Unknown Packages documentation.
Prealerts pre-fill customer info automatically. Encourage your courier partners to submit prealerts before packages ship — it cuts intake time significantly and reduces unknown-package exceptions.